IT Engineer (Operational Technology / Computer System Validation)

Dubai, UAE

Established in 1836, Acino is a pharmaceutical company headquartered in Zurich, with a clear focus on selected markets in the Middle East, Africa, the CIS Region and Latin America. With over 3,000 people across 90 countries, we deliver quality pharmaceuticals to promote affordable healthcare in these emerging markets and leverage our high-quality pharmaceutical manufacturing capabilities and network to supply leading companies through contract manufacturing and out-licensing.

The Position

The Role

The position is based in Dubai, UAE  and will report directly to IT Head, Acino Pharmaceuticals FZ LLC, UAE. This role will be responsible for providing technical support, managing user administration, maintaining the IT and OT infrastructure to ensure smooth operations across the organization and build strong internal control within the entity to align with Acino global policy and adherence to the reporting requirements and timeline.

Key Responsibilities:

• Acting as the primary contact for OT support and desktop issues, logging tickets, and coordinating with outsourced partners.
• Managing user administration, access, and password control for GxP OT/IT systems, including IPC, HMI, PLC, on various manufacturing and quality control instruments including standard IT systems.
• Supporting computer system validation in alignment with GAMP5, EU Annex 11, 21 CFR Part 11 and GxP regulations.
• Preparing Standard Operating Procedures, QMS documents, protocols, and executing tests for GxP systems such as IQ, OQ, and PQ.
• Performing regular backups, monitoring backup operations (especially for GxP systems and servers), verifying data periodically, and escalating any failures as needed.
• Conducting audit trails and reviewing user access for OT/IT systems to ensure regulatory compliance.
• Performing preventive maintenance, responding to breakdowns, coordinate with external support partners when necessary.
• Managing IT onboarding and offboarding, installing and configuring operating systems for end-users and servers, troubleshooting hardware and network issues.
• Solid knowledge of Cisco network environments and IT infrastructure, including on-premises and cloud systems, Azure portal, Intune, Active Directory, firewall management, and Office 365.
• Assisting with IT hardware and software procurement.
• Ensuring security of endpoints and servers and maintaining an updated IT inventory.

Your Opportunities

This is the opportunity to join a very dynamic organization, where decisions are taken fast and where you can actively participate in shaping our future.

Execution, Accountability, Multiplier, Growth Mindset and Explicit are Acino Behaviors.

Who You Are

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in IT support and systems administration, preferred in manufacturing plant.
• Strong knowledge of Windows, SAP, and general IT infrastructure management.
• Excellent problem-solving skills and the ability to work collaboratively within a team.
• Solution-oriented way of working
• Strong communicator and team-oriented personality with a reliable and careful way of working
• Prioritization and cross-functional thinking

We Are Acino

At Acino, we push the boundaries to deliver high-quality pharmaceutical products that improve patients’ lives. Driven by our collective purpose to provide access to medicines to those in need, our strength lies in our unique expertise and presence in emerging and high-growth markets. We are proud to be challenging the status quo in the pharmaceutical industry, always looking ahead to the future with an open mind.

Join Acino, a dynamic and rapidly growing environment where your contributions can make a real difference.

Acino is an Equal Opportunity Employer.