Job Description

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Customer Onboarding Coordinator / Project Manager 60 %

Aesch, Switzerland

Acino is a Swiss pharmaceutical company, leader in advanced drug delivery technologies. We have a clear focus on selected emerging markets in the Middle East, Africa, the CIS Region, and Latin America, and we operate in some of the most dynamic countries of the world. We value courage, commitment, trust, and empathy and provide an environment that supports initiative and effort. We are proud to be action-oriented and open-minded, with a strong focus on quality and product availability, even in remote and hard to reach areas of the world.

We are constantly expanding our market position with a future-oriented international business strategy. Therefore, we are looking for a dedicated and motivated person to strengthen our team in Aesch BL as

Customer Onboarding Coordinator / Project Manager 60 % (f/m/d)

In this role, you will be responsible for coordinating and managing procedures to ensure that products comply with global pharmaceutical serialisation requirements. You must make sure that products can be tracked and traced throughout the supply chain. Moreover, you will be responsible for serialisation related projects and assure continuous compliance with relevant serialisation requirements.

Major Accountabilities:

  • Leading onboarding meetings with customers and CMOs as serialization requirements for various markets come into effect
  • Manage and administer TraceLink for customers: Create new users, Send invites to customers, Receive and configure service invites
  • Request Customer Master Data and maintain in TL (Product master data, Partner information, Template of products, Assignment of templates)
  • Ensuring the correct setup and maintenance of the serialization product master data in our systems (through coordination with Master data and SSC team)
  • Deal with incoming requests from customers regarding serial numbers and solving of issues (independently or with support of IT)
  • Coordinate issue solving/trouble-shooting regarding serialization with all departments (IT/Packaging/Logistics)
  • Solve issues in TL and ATTP by opening cases with helpdesk
  • Develop and maintain local SOPs related to serialization

Your profile:

  • Prior experience in production, logistics or supply chain
  • Broad understanding of pharma serialization
  • Experience in working in the pharmaceutical industry
  • Clear understanding of global serialization regulations
  • Basic understanding of GS1 standards (GTIN; SGTIN; GLN; SGLN; SSCC; GCP)
  • Prior exposure to enterprise level serialization solutions such as Tracelink or ATTP is an advantage
  • Excellent communication and analytical skills
  • Comprehensive knowledge of end-to-end business processes and the ability to facilitate discussions between business functions
  • Self-driven and quick learning skills
  • Excellent troubleshooting skills
  • Profound knowledge of MS Office Applications
  • Fluent in English and German

We offer a very attractive working environment within a highly motivated team with excellent working conditions. You can expect the following benefits:

  • A job in a crisis-proof pharmaceutical company
  • An international working environment in a constantly growing company
  • A quality and customer-oriented environment
  • A motivated, agile and service-oriented team
  • Interesting and highly diversified tasks that provide a broad basis for your future career in the pharmaceutical industry
  • Attractive salary
  • Flexible working hours (possibility of home office)

This is the opportunity to join a very dynamic organisation, where decisions are taken fast and where you can actively participate in shaping our future. If this sounds exciting, we would love to hear more about you!

Please apply via our HR system here.

Note that only direct applications via our HR system (follow the link above) will be considered.

Further Information

Our team is happy to respond to any questions about the role or Acino you may have:

We are looking forward to hearing from you.

Only direct applications are considered.



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