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Commercial Excellence Manager, GEM, (Gulf & Emerging Markets)

Dubai, UAE, Middle East, Turkey, and Africa

Acino is a Swiss pharmaceutical company, leader in advanced drug delivery technologies. We have a clear focus on selected emerging markets in the Middle East, Africa, the CIS Region and Latin America, and operate in some of the most dynamic countries of the world.  We value courage, commitment, trust and empathy and provide an environment that supports initiative and effort. We are proud to be action-oriented and open-minded, with a strong focus on quality and product availability, even in remote and hard to reach areas of the world.

This position is based in Dubai, UAE reporting directly to the General Manager, GEM (Gulf & Emerging Markets) and will be a member of the Acino GEM Leadership Team. The Commercial Excellence Manager is responsible for driving the commercial direction and efficiency across the GEM cluster by acting as a guiding partner to Sales, Marketing and HR functions. The main purpose of this function is to develop, direct, manage, & oversee the key processes, resources and systems used to support the administrative, operative and regulatory needs of the Field Sales force in the GEM Cluster. The role is critical to evolving the GEM commercial model through the establishment of integrated multi-channel approaches that best meet customers’ evolving needs. S/he develops a systematic approach to monitor, measure, and track overall commercial performance related projects including sales force effectiveness.

Your Responsibilities will be:

  • Build, lead and execute all commercial excellence initiatives within GEM Cluster, coordinating with both regional and local country leadership to build a high-performing commercial organization.
  • Implement and optimize commercial effectiveness methodologies in GEM in alignment Acino global and regional approaches including
    1. Segmentation, targeting, call planning, alignment, sizing, incentive & compensation
    2. Selling skills and capabilities, incl. coordination of training delivery (internal or through third parties)
    3. Sales force engagement projects
    4. KAM planning and monitoring support
  • Define goals and develop performance metrics to drive faster revenue growth and increased commercial productivity. Generate actionable insights and engage leadership to support changes.
  • Lead the establishment of new digital channels that complement face-to-face interactions. Propose and report on new KPIs that monitor the impact of new approaches
  • Proactively collect, monitor, analyze and communicate targeted, relevant sales information to facilitate understanding of business performance across segments, accounts and geographies to make informed decisions regarding opportunities and performance.
  • Establish and drive efficient commercial process and tool improvements to maximize the effectiveness and efficiency of the sales team.
  • Lead sales improvement projects in line with business priorities. Coordinate, share and align activities and projects.
  • Partner with the sales and marketing teams, support development of strategic go-to-market plans with clear priorities to facilitate successful implementation of new programs and foster a culture of continuous improvement.
  • Recommend and manage sales force sizing and deployment to ensure right coverage models while maintaining a productive and effective sales organization.
  • Lead the process for segmentation and targeting, territory/account planning, and target setting based on appropriate data sources (e.g. IMS/OneKey/IQVIA)
  • Manage the CRM database and make suggestions for improvement.
  • Develop and report on metrics and KPIs, ensuring commercial team has visibility and meaningful insights to their progress versus identified goals and metrics. Work with the commercial teams to implement new actions based on KPIs
  • Work closely with HR and the Regional Commercial Excellence function to establish a sales force training plan focused on developing and reinforcing critical competencies
  • Assess the commercial team competencies and lead the development plan process in coordination with commercial leaders
  • Oversee the delivery of training to the Sales team. Monitor and provide insightful reports on coaching effectiveness
  • Lead the implementation, monitoring and reporting of incentive schemes as well as coordinate market research for the cluster

Your Profile :

  • Minimum Bachelor’s degree or equivalent with emphasis on Business, Statistics, Mathematics, or other highly analytical oriented subjects with Good medical / scientific knowledge will be an advantage.
  • +5 years of experience in Sales and Commercial Excellence functions within a pharmaceutical or health care company with a proven record of success
  •  Strong analytical skills to identify business issues and formulate actionable recommendations
  • Ability to articulate, communicate and deliver on a defined strategy.  Track record of identifying and implementing process improvements.
  • Experience in evolving the commercial model through the deployment of multi-channel approaches including the establishment of relevant KPIs to monitor and report on their impact
  • Ability to influence cross-functional teams in a matrix environment- Good interpersonal skills including communication, presentation, persuasion, and influence
  • Demonstrated abilities to coordinate multi-stakeholder projects.   A team player who brings a growth mindset, “can-do” attitude, and customer-service orientation
  • Ability to manage internal & external stakeholders with patience and appropriate assertiveness. Ability to coach, mentor and develop colleagues especially those who are not direct reports
  • Flexibility; ability to adapt to changing priorities and objectives.
  • Required: Advanced abilities using Microsoft Excel, PowerPoint, and Power BI.  High expertise in the management and evolution of CRM and CLM systems
  • In-depth knowledge of pharmaceutical market intelligency, reports, audits, and information sources
  • English and Arabic (spoken and written)

This is the opportunity to join a very dynamic organization, where decisions are taken fast and where you can actively participate in shaping our future. If this sounds exciting, we would love to hear more about you!.

Please note only direct applications via our HR system will be considered.

Further Information

If you are interested in working for a company that offers such challenging opportunities, we invite you to send your application along with all pertinent documents – preferably via e-mail in one PDF document to the following email address:

We are looking forward to hearing from you. Only direct applications are considered.

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