Job Description

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IT Service Analyst

Aesch BL, Switzerland

We are a dynamic and innovative group of companies dedicated to pharmaceutical industry services focusing on the development, registration, manufacturing and international marketing of pharmaceuticals based on advanced and refined drug delivery technologies.

In the course of the growth and development of our international market position we would like to further reinforce our IT Team.

Profile:

  • IT business computer science background
  • ITIL V3 Foundation certified
  • Ability to work independently and in a well-structured manner
  • Reliable, dedicated, responsible personality
  • Good understanding of numbers
  • Very good communication skills in English and German
  • Knowledge of customer service
  • Experience with problem and incident management
  • Ability to manage in a matrix environment

Tasks:

  • Build and Maintain a Service Catalogue for Acino Group IT
  • Define a concept around SLA’s and supporting OLA’s
  • Define KPI’s for the IT dashboard and create reports
  • Help define processes and policies to support service items
  • Support the Head of IT Switzerland in Root Cause Investigations
  • Take ownership of the Total Cost of Ownership model
  • Escalation Support
  • Support IT as a Business Economist
  • Lead improvements in Incident and Problem Tickets Process and System
  • The post holder is required to perform activities within projects and undertake specific tasks that may be assigned by the supervisor

We offer:

  • An international, dynamic environment in a growing company
  • Quality and customer-oriented field
  • Cooperation in a pleasant team atmosphere
  • Attractive Fringe Benefits

If you are interested in working for a company that offers such challenging opportunities, we invite you to send your application along with all pertinent documents – preferably via e-mail into one PDF document – to Mrs. S. Gamboni HR Business Partner. Sandra Gamboni, HR Business Partner Corp. Functions & Operations / Phone +41 61 338 62 00 / hr@acino-pharma.com

Apply

If you are interested in working for a company that offers such challenging opportunities, we invite you to send your application along with all pertinent documents – preferably via e-mail in one PDF document – to Mrs. S. Gamboni, Human Resource Management.

Sandra Gamboni, Manager HR

Phone +41 44 555 22 00

hr.international@acino.swiss

We are looking forward to meeting you in person. Only direct applications are considered.

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